Refund policy
⭐ 30-Day Returns & Refund Policy
Your Health Journey, with Our Support.
Your satisfaction matters to us. If a purchase isn’t the right fit, contact our Customer Care Team within 30 days of delivery. Return eligibility and requirements vary by product, and we’re here to help you understand the next steps.
💛 How to Request a Return
Please contact us before sending a product back. We’ll provide return authorization and instructions.
Phone/Text: (877) 572-3444
Email: service@ohb3.com
📦 Return Shipping & Product-Specific Terms
- Dietary supplements: Unopened and opened or gently used supplements may be returned within 30 days of delivery. Please return the original bottle. Customers are responsible for return shipping. Original shipping charges are non-refundable.
- FermentPro Fermentation Machine: Contact us within 30 days of delivery to request a return. Customers are responsible for return shipping. Please use the original packaging when returning the machine. If the original packaging is unavailable, a 10% packaging fee will be deducted from the refund. No restocking fee applies.
🔄 Refunds
After your return arrives and is inspected, we’ll issue any approved refund to your original payment method. Inspection usually takes 2–3 business days. Please allow an additional 5–10 business days for your bank or card issuer to post the refund.
🏢 Optimal Health Bridge
18000 Studebaker Rd, Suite 700, #1008
Cerritos, CA 90703, USA