Shipping & Refund Information

We are happy to share with you that we have an extremely low refund rate. Over the last 18 months, we have a less than one-third of one percent refund rate. We attribute this to our policy of ensuring that you are happy with your purchases and are moving towards your health goals. We are available to coach you through many of the conditions that beset baby boomers. We are here for you. 

Updated 5.15.2020 Auto Ship Orders are set up with FREE SHIPPING. Look for Auto options on most of our products. In order to make it financially feasible to include the shipping cost without charging more, most options are for a 3 month cycle. As a matter of convenience, Auto Ship helps to keep you stocked and you never need to run out of products you need again! For regular orders: Low Cost, Subsidized Shipping: Our shipping/handling rates are subsidized. We do this as a means of helping our customers get the best deal possible. Most of the time, we are the lowest priced! See rates for shipping below. We pay shipping on auto ship orders and on regular orders of $300 or more in the contiguous 48 states.

Shipping Method —————— Flat Rate

Postal (Default Method) ——– $5.99 (Unlimited items)

If you need expedited service and your order is over the weight limited, we will contact you to confirm the price or make arrangements for the most important products reach you on time. Shipping Process: Order processing takes place Monday – Friday. Orders are not processed on the weekends or public holidays. Same day processing automatically happens for orders received before 11am. Then add travel time depending on method of shipment and your location to our shipping facility in Maryland. US POSTAL TRACKING: USPS Tracking – enter Delivery Confirmation number received by email. Your email will have a link to the USPS tracking service.

COVID Delays

Due to spikes in coronavirus, it can happen that entire USPS facilities are shut down due to confirmed positive cases. The result is that hundreds of thousands of pieces of mail will be slowed and re-routed to your address. This can add 4 -10 days to the delivery time. We apologize for the inconvenience. 

We are no longer shipping outside of the United States except by special circumstances. Use the contact form to inquire.

Return Policy:

Your satisfaction is important to us. If you are not satisfied for any reason, we will exchange it for another product or refund your money (Actual shipping costs are non-refundable) within 90 days of the order date. You must contact us for Return Authorization before mailing the product back to us.

We will accept your return and honor our bottom of the bottle guarantee. If you are on auto ship, and decide to cancel, pause or postpone, we are happy to accommodate your request. 

After 90 days: Refunds will be issued on a case by case basis. 

Send Returns to: OptimalHealthBridge.com. Please Notify by email or telephone: service@ohb3.com // 877-572-3444
Optimal Health Bridge,
554 Deer Ridge Ln S,
Maplewood MN 55119-6739

Please include your original packing slip and/or invoice number. (Your invoice number was sent to you in an email from service@ohb3.com ) Please whitelist this email from address so it doesn’t fall into your bulk/spam folder. Please also submit an email to service@ohb3.com about your return including your return tracking number and means of shipping. You can always call 877-572-3444 to confirm. Thank you. 

 

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