Shipping & Refund Policy Update

Shipping & Refund Information

Updated 8.15.11 Auto Ship Orders are set up with FREE SHIPPING. Look for Auto options on most of our products. In order to make it financially feasible to include the shipping cost without charging more, most options are for a 3 month cycle. As a matter of convenience, Auto Ship helps to keep you stocked and you never need to run out of products you need again! Occasionally, we add a free sample product to auto ship orders as a bonus. For regular orders: Low Cost, Subsidized Shipping: Our shipping/handling rates are subsidized. We do this as a means of helping our customers get the best deal possible. Most of the time, we are the lowest priced! See rates for shipping below. We pay shipping on auto ship orders and on regular orders of $300 or more in the contiguous 48 states.

Shipping Method —————— Flat Rate

Postal (Default Method) ———– $4.95 (Unlimited items)

Standard Shipping —————– $7.95 (Unlimited items)

UPS Ground Service ————– $7.97 (Unlimited items)

UPS 3 day Select up to 1 lb ——- $12.97 (Up to 2 lbs)

UPS 2nd Day up to 1 lb ———–$16.97 (Up to 2 lbs)

UPS Next Day up to 1 lb ———-$35.97 (Up to 2 lbs)

If you need expedited service and your order is over the weight limited, we will contact you to confirm the price or make arrangements for the most important products reach you on time. Shipping Process: Order processing takes place Monday – Friday. Orders are not processed on the weekends or public holidays. Same day processing automatically happens for orders received before 11am. Then add travel time depending on method of shipment and your location to our shipping facility in Maryland. Mid-Atlantic states enjoy Next Service using UPS Ground. This includes most destinations in PA, NJ, NY, VA, DC, NC. Tracking Information will be sent to your email address as soon as the order is processed. If you don’t have a tracking info email within 48 hours (excluding weekends) please send an email to Click here to get tracking helpThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it Tracking Sites: UPS – – enter tracking number received by UPS email. US POSTAL TRACKING: USPS Tracking – enter Delivery Confirmation number received by email. Enter your tracking number then press Go. If you want to be updated automatically via email, click on Learn about Track & Confirm by email.

We are no longer shipping outside of the United States except by special circumstances. Use the contact form to inquire.

Return Policy:

Your satisfaction is important to us. If you are not satisfied for any reason, we will exchange it for another product or refund your money for the unused portion (Actual shipping costs are non-refundable) within 30 days of the order date. You must contact us for Return Authorization before mailing the product back to us.

After 4 weeks: A 20% restocking fee will be deducted from the purchase price.

After 90 days: No refunds will be processed for products purchased 90 days or more.

Send Returns to: 6324 1/2 Kenwood Ave, Baltimore, MD 21237

Please include your original packing slip and/or invoice number. (Your invoice number was sent to you in an email from ) Please whitelist this email from address so it doesn’t fall into your bulk/spam folder. Please also submit an email to about your return including your return tracking number and means of shipping.


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