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Shipping & Refund Information

Shipping & Refund Information

Auto Ship Orders generally are set up with FREE SHIPPING, unless the first bottle is free, then we charge a minimum shipping amount; future orders will be with free shipping. Look for Auto options on most of our products. If you don’t see an auto ship for a product, just ask and we will create it for you.

In order to make it financially feasible to include the shipping cost without charging more, most options are for a 3 month cycle. As a matter of convenience, Auto Ship helps to keep you stocked and you never need to run out of products you need again! Occasionally, we add a free sample product to auto ship orders as a bonus. For regular orders: Low Cost, Subsidized Shipping: Our shipping/handling rates are subsidized. We do this as a means of helping our customers get the best deal possible. Most of the time, we are the lowest priced! See rates for shipping below. We pay shipping on auto ship orders and on regular orders of $299 or more in the fifty states. A heavy order charge will apply for any air service if it exceeds two pounds.

Note: If you need expedited service and your order is over the weight limited, we will contact you to confirm the price or make arrangements for the most important products reach you on time.

Shipping Method Flat Rate
Postal (Default Method) $5.95 (Unlimited items)
Standard Shipping $7.95 (Unlimited items)
UPS Ground Service $9.95 (Unlimited items)
UPS 3 day Select up to 1 lb $14.95 (Up to 2 lbs)
UPS 2nd Day  $19.95 (Up to 1 lbs)
UPS Next Day  $35.97 (Up to 1 lbs)

If you select an expedited method you agree to an up charge based on weights exceeding the listed amounts above.

Shipping Process: Order processing takes place Monday – Friday. Orders are not processed on the weekends or public holidays. Same day processing automatically happens for orders received before 11am. Then add travel time depending on method of shipment and your location to our shipping facility in Maryland. Mid-Atlantic states enjoy Next Service using UPS Ground. This includes most destinations in PA, NJ, NY, VA, DC, NC. Tracking Information will be sent to your email address as soon as the order is processed. If you don’t have a tracking info email within 48 hours (excluding weekends) please send an email to Click here to get tracking helpThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it Tracking Sites: UPS – http://www.ups.com – enter tracking number received by UPS email. US POSTAL TRACKING: USPS Tracking – enter Delivery Confirmation number received by email. Enter your tracking number then press Go. If you want to be updated automatically via email, click on Learn about Track & Confirm by email.

We will ship to Great Britain and Australia. Other countries, you must request service. Under no circumstances can we ship to any countries in Africa except South Africa. Customers from those countries should arrange with a relative or friend living in the United States to forward products for them.

Return Policy: (By purchasing from our website, you agree to these Return Policy Terms)

  • Shipping and handling costs are not refundable.
  • Returns Policy for unopened products: Full refund if returned within 4 weeks.
  • Open bottles cannot be taken back due to cGMP regulations and protocol.
  • If you feel you need to return an unopened product more than 8 weeks after purchase, we can issue 50% of the lowest sale price of the product as store credit, as a courtesy to you.  
  • No refunds will be issued without the return of the product.
  • Send Returns to:

OptimalHealthBridge.com 1539 Merritt Blvd Suite 142 Baltimore, MD 21222

Please include your original packing slip and/or invoice. It’s best to use a service with tracking, either postal or UPS. (Your invoice was sent to you in an email when you placed your order. ) Please also submit an email to service@ohb3.com about your return including your return tracking number and means of shipping. Any note of explanation will be helpful for us to process your return quickly.

For other Terms and Conditions regarding the use of this website, please refer to: http://optimalhealthbridge.com/terms-and-conditions-of-use/

Special Guarantee in Force for True Omega-3 product:

Use True Omega-3, at any time, within 90 days, if you are not satisfied and convinced of the power of Omega-3s to bring better health into your life, please return the bottles to us and we will give you a full product refund.

Most people experience better mood once getting on a daily Omega-3 regimen and it’s good to know that your are offsetting the pro-inflammatory fatty foods, known as “junk food”. The main health benefits that are measurable by testing are reduced inflammation as shown by a C-Reactive Protein test. And the reduction in triglyceride levels are clearly demonstrable within 90 days.  Cholesterol is modulated if enough Omega-3 epa/dha are ingested. Dr. Barry Sears says a healthy person should consume 2.5 mg of EPA/DHA per day which is approximately 4 capsules a day. If inflammation, silent inflammation or any other chronic disease is involved, the dosage should be increased. Many people do very well taking 3 capsules in the morning and 3 in the evening. This promotes a healthy cholesterol balance but can take several months to achieve due to other variables such as quality of diet, exercise participation levels and the amount of Omega-3s consumed.  We guarantee better health but we cannot guarantee any specific numeric blood test markers for these reasons. Thanks for your understanding.  If you decide within 90 days True Omega-3 is not for you, please follow the return instructions above and we thank you for giving True Omega-3 a solid trial.